Welcome to lexitynpet.com. We hope every customer has a satisfactory shopping experience. If you receive a product with a problem, or if it meets the following return conditions, you can apply for a return or exchange according to this policy.
- Return Period
Customers can submit a return request within 30 days of receiving the product.
Returned products should be unused, unwashed, and in resaleable condition, and should retain the original packaging, accessories, and related items whenever possible.
- Acceptable Return Circumstances
Returns are generally accepted in the following situations:
The received product has obvious damage or quality problems;
The received product does not match the order;
The received product has obvious defects;
The product meets the return period and other return requirements, but the customer needs to return it for a legitimate reason.
If the product has developed wear, stains, damage, or other conditions that affect its resale due to normal use, it may not be acceptable for return.
- Return Request Process
To return an item, please contact us using the contact information provided on lexitynpet.com and provide:
Order number;
Purchase details;
Reason for return;
Photos or descriptions of the item’s condition.
After reviewing your request, we will provide further instructions on how to process the return. Please do not return the item without receiving return guidance.
- Exchange
If the item has quality issues, is damaged during shipping, or the wrong item was sent, you can contact us to request an exchange.
Whether an exchange can be arranged depends on the item’s availability and the specific circumstances. If the same item cannot be provided, we may offer a refund or other appropriate solutions depending on the situation.
- Refund
Once the return is approved and we receive the returned item, we will process the refund according to applicable regulations.
Refunds are usually returned to the original payment method. Due to varying processing times at banks or payment institutions, the refund arrival time may differ.
- Return Shipping Costs
If the return is due to product quality issues, shipping damage, or incorrect item shipment, we will bear the reasonable return shipping costs based on the specific circumstances.
If the return is for other reasons, the relevant shipping costs may be borne by the customer, subject to the return application review results.
- Goods Not Meeting Return Requirements
Returns may not be accepted in the following situations:
Exceeding the stipulated return period;
The product is visibly used, washed, or damaged;
The product is missing essential accessories;
The product is unsellable due to customer reasons;
The order or product origin cannot be confirmed.
Except where mandatory provisions of law apply.
- One-Time Sales
All goods sold on this website are one-time purchases. Returns or refunds will not incur any ongoing subscription fees or duplicate charges.
- Policy Updates
We may adjust this return and exchange policy based on business operations and applicable laws and regulations. The updated content will be published on this page and will take effect from the date of publication.
- Contact Us
If you have any questions about returns, exchanges, or refunds, please contact us using the contact information provided on lexitynpet.com.
Company: Lexityn INC
Address: 3305 4539 Colbath Ave Apt 7, Sherman Oaks, CA 91423
Email: support@lexitynpet.com
Phone: 747-850-8003